Do I get any guarantee that I will receive my medicines after placing the order?

Yes. Unlike the majority of online pharmacies, we offer a delivery guarantee on all orders placed on FixHIV. If your medication package fails to be delivered due to no fault of your own, we will send you a substitute package absolutely free, or you will receive a 100% refund of your payment.

Do I need a prescription to buy medicines from FixHIV?

For legal reasons, we require a prescription to ship medicines to all countries. You will be asked to upload a copy on the checkout page. If you don’t have a prescription, you can get one easily online from one of our expert doctors. Please click here to learn more about this service.

Do you accept prescriptions from any country written in any language?

Yes we do, as long as it’s an official doctor’s prescription.

Which countries do you deliver to?

Please see the list of all the countries we are able to deliver to with a 100% money back delivery guarantee.

Can you deliver to EU countries?

Yes, shipping to all EU Countries is available with 100% money back delivery guarantee. However, delivery to EU countries takes an extra week as it requires routing through third countries (we take care of that).

Where is FixHIV based?

FixHIV is based in Hurghada, Egypt, and was founded by the Australian doctor James Freeman who is the company’s managing director and medical consultant. Dr. Freeman is also the founder of FixHepC which was established back in 2014 to help patients with Hepatitis C virus access the new (but still frightfully expensive) drugs that had just reached the market.

How secure and reliable is shopping on FixHIV?

We have been doing this for the past 5 years, and our reputation at FixHepC can easily be checked online.

Is my data protected?

We take your privacy very seriously, do not share your data, and apply best practices to keep it safe. Please see our Privacy Policy page for more details.

How do I make sure that the generic medicines that FixHIV supplies are of high quality?

We source our generic medicines from only 5 large reputable companies in India, Mylan Pharmaceuticals®, Cipla Inc.®, Hetero Drugs®, Natco Pharma®, and Emcure® because they are all authorized by the U.S. FDA to sell their generic medicines in the United States.

What is the expiration date on the medicines that FixHIV supplies?

All the medicines we supply will have at least 1 year until expiration (typically 2-3 years) when you receive them.

What is the shipping cost?

We use Express Shipping and it costs just 29 USD for any order quantity to any country (except EU countries where it costs 43 USD). Shipping to Switzerland and Japan costs a bit more (please see the Country List page for all rates).

How long will delivery take?

Express Shipping typical delivery time is 7 to 14 days. Around holiday periods such as Easter, 4th July, Diwali and Christmas, you should allow an extra week.

Are there limits on the quantity of medicines I can buy in a single order?

There are no limits on order sizes, and the shipping cost will not increase no matter how large your order is. However, almost all countries allow only 3 months worth of treatment for each medicine in a package. So if you order more than 3 months, we will ship your order over multiple packages with a week of wait time between them. 

Which payment methods are accepted?

We accept payments by Visa & Mastercard, as well as wire transfer from your bank.

Why are credit cards from certain countries declined?

Credit cards from a few developing countries may be declined even if the card has enough credit. This happens due to our bank’s security precautions and is out of our control. Please choose the wire transfer payment option in this case.

What exactly happens after ordering?

Within 24-48 hours of your payment clearing, you will be provided with both an invoice and a tracking number to follow the progress of your shipment.

How soon will my tracking number work?

It generally takes about 24 hours for your tracking number to become active. This is outside our control so please wait 24 hours before enquiring.

Do I receive an invoice for my order?

Yes, you will receive an invoice.

Will I pay any taxes when I receive my medicines?

Medicines are exempt from import taxes (e.g. VAT) in the majority of countries, and those who impose them rarely apply them. However, it does happen on occasion, and you’re responsible for paying it. Note that our delivery guarantee will be void if delivery is not achieved due to failure to pay import taxes.