We require a prescription to ship medicines. This is for both our and your protection. You will be asked to upload a copy of your prescription on the checkout page.

If you don’t have a prescription, you can simply add our prescription service to your medicines order at checkout. You will be sent a questionnaire to fill in covering important issues such as drug allergies, other medications you are taking, and your medical conditions. When you return this to us, one of our doctors will review it, and provided there are no issues identified, they will issue a prescription valid for 2 years, and your order will be shipped.

If, after checking your questionnaire, the doctor needs to speak to you to make sure you’re getting the right medication(s) and that these are suitable for you to take safely, an online consultation will be arranged. This can either be by phone or video conference.

In the very rare event the doctor is not able to write you a prescription, you will be refunded 100% of your total payment for medicines and prescription.

*Please note that the prescription service is not available to the following countries because their laws require a prescription from a local doctor : Brazil, Cambodia, China, Montenegro, Singapore, Switzerland, New Zealand (NZ law requires a Medsafe prescription from a local doctor).