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Computer
Blue Screen (BSOD)
Diagnose and repair Windows blue screen errors.
Symptoms
- Windows restarts with a blue screen
- A stop code appears
- The computer crashes during startup or while using an app
Possible Causes
- A faulty or outdated device driver
- Recent hardware or software change
- Corrupted system files
- Memory or disk problem
Step-by-Step Repair
- Write down the stop code shown on the blue screen.
- Disconnect recently added external devices and restart the computer.
- Install pending Windows updates and update important device drivers.
- Use Safe Mode to remove recent software or drivers if Windows will not start normally.
- Run Windows Memory Diagnostic and check the drive for errors if crashes continue.
Difficulty
Medium
Read Time
12 min
Category
Computer
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