Back to Knowledge Base
Networking
Router Troubleshooting
Diagnose common router problems and get your network working again.
Symptoms
- Router lights show an error
- All devices lost internet access
- The Wi-Fi network is slow or unavailable
Possible Causes
- Router needs a power cycle
- Loose cable or failed connection
- Outdated router firmware
Step-by-Step Repair
- Check the power and internet cables are firmly connected.
- Unplug the router for 30 seconds, then plug it back in.
- Wait until the internet light returns to its normal state.
- Test with a wired connection if one is available.
- Check for a provider outage, then update router firmware if the issue continues.
Difficulty
Easy
Read Time
8 min
Category
Networking
Still need help?
If these steps don't solve your problem, a FixHiv technician can help you remotely.
Connect to ExpertRelated Tutorials
Networking
Wi-Fi Connected but No Internet
Fix DNS, router and internet connectivity issues.
Read Tutorial
Networking
Wi-Fi Keeps Disconnecting
Stop Wi-Fi dropouts and restore a stable wireless connection.
Read Tutorial
Networking
No Internet Connection
Restore an internet connection when your device cannot get online.
Read Tutorial
